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Customer journey post-covid — with Cathay Pacific, Coca-Cola Hong Kong, HH Global and Deloitte

Published on: 20th July, 2020
Hosted by Darren Chuckry, Chair of The Marketing Society Hong Kong, we explored the experiences, challenges and changes in the customer journey post COVID-19. Darren was joined by an expert panel from Hong Kong and London. We heard from: Steve Mattey, Director of Planning and Analysis, HH Global/Blueberry Wave; Mark Phillips, Global Data Strategy Consultant, HH Global/Blueberry Wave; Ed Bell, GM Brand, Insight and Marketing Communications, Cathay Pacific; Lui Tong, Director, Direct to Consumer, Swire Coca-Cola HK; Brad Lin, Director Data & Privacy, Deloitte; and Tiffany Lam, Director of Marketing and Customer Experience, Hysan Development Co.Ltd.
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About the Podcast

The Marketing Society podcast
The Marketing Society is a progressive global community of senior marketers. Our purpose is to empower our members to be brave leaders. Since 1959, we have grown into an influential network of 2500 members.
The Marketing Society is a progressive global community of senior marketers. Our purpose is to empower our members to be brave leaders. Since 1959, we have grown into an influential network of more than 3000+ members across our global hubs: London, Scotland, Hong Kong, Singapore, UAE and New York. Our members are mostly senior clients (over seventy per cent) from brands such as ASOS, Barclays, IBM, Disney, HSBC, Mars, Samsung, Unilever and Vodafone.

Everything we do is through a brave lens – pushing boundaries, tackling taboos, providing comfortable spaces to have important conversations and building meaningful connections. We speak up, inspire one another, share best practice and discuss the challenges and opportunities we face. We work together to make our industry better for business and better for the world around us.

Attend our global programme of events, access the latest thinking online, including over ten years of best practice award-winning case studies. Have your work recognised as part of our Marketing Society Awards and Star Awards competing against the best of the best. Progress your career via professional development like our Marketing Leaders Programme, and get discounted tickets to industry events.

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