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Customer journey post-covid — with Cathay Pacific, Coca-Cola Hong Kong, HH Global and Deloitte

Published on: 20th July, 2020
Hosted by Darren Chuckry, Chair of The Marketing Society Hong Kong, we explored the experiences, challenges and changes in the customer journey post COVID-19. Darren was joined by an expert panel from Hong Kong and London. We heard from: Steve Mattey, Director of Planning and Analysis, HH Global/Blueberry Wave; Mark Phillips, Global Data Strategy Consultant, HH Global/Blueberry Wave; Ed Bell, GM Brand, Insight and Marketing Communications, Cathay Pacific; Lui Tong, Director, Direct to Consumer, Swire Coca-Cola HK; Brad Lin, Director Data & Privacy, Deloitte; and Tiffany Lam, Director of Marketing and Customer Experience, Hysan Development Co.Ltd.
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About the Podcast

The Marketing Society Podcast
The Marketing Society is for marketers who mean business. We are the global community that expands perspectives on what we can achieve together.
The Marketing Society unites and uplifts marketing leaders to accelerate business growth. Since 1959, we have grown into an influential community of more than 3000+ members across our global hubs: London, Scotland, Hong Kong, Singapore, UAE and New York. Our members are mostly senior clients (over seventy per cent) from brands such as ASOS, Barclays, IBM, Disney, HSBC, Mars, Samsung, Unilever and Vodafone.

Attend our global programme of events, access the latest thinking online, including over ten years of best practice award-winning case studies. Have your work recognised as part of The Marketing Society Global Awards, GCC Awards and Star Awards competing against the best of the best. Progress your career via professional development like our Marketing Leaders Programme, and get discounted tickets to industry events.

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